Site Contents Usage

You have no obligation to even visit our website. Our Terms of Service and this notice regulate any inquiries about your privacy. Included are damage limits, dispute arbitration, and state laws that apply. If the client has any questions regarding the privacy statement, they must contact us immediately. Our support staff is always eager to assist our customers.

Since we reserve the right to make alterations at any time, customers should review our policies before making a purchase from our website.

The company collects both technical efficacy data (such as connection and page download times) and navigational data (such as where visitors navigate on our website). Using this information, we can determine which areas of our website are the most common among visitors. This enables us serve our consumers better.

Use of this website and its content is restricted to non-commercial, personal purposes only. The client is only permitted to use the Content and any downloaded items for personal, non-commercial purposes. The client will not acquire title to or ownership of any downloaded or copied materials or software. The customer may not reproduce, disseminate, publish, transmit, distribute, exhibit, modify, or create derivative works based on any portion of the website or its content, except as expressly permitted above.

Testimonials

All comments, suggestions, ideas, and other submissions (collectively, “Comments”) disclosed, made, or given to Our Company on or through this Site or in connection with your use of this Site shall be and remain Our Company’s property.

The Company will have the unrestricted right to use the Comments for any purpose, commercial or otherwise, and will be the sole and exclusive proprietor of all rights, titles, and interests associated with the Comments. The Company is not required to (and will not) maintain the confidentiality of user feedback, compensate consumers for user feedback, or respond to user feedback.

Projects will be archived after 60 days of inactivity.

Additionally, the company may utilise client endorsements and branded content across additional virtual and physical channels.

Reactivation Of Archived Projects

All project-related files will be archived and removed without further notice after 60 days of inactivity. This provision applies to every service offered by Martian Technology. You, as the customer, acknowledge and agree that Martian Tech is not responsible for the cancellation, rejection, or termination of your order. Customers whose services have been suspended or terminated are strongly encouraged to contact their allotted account managers in order to reinstate their accounts. As an activation fee, Martian Technology may charge up to 20% of the total project cost.

Electronic Communications

When a customer visits our website or sends an email to a representative of our company, an electronic connection is established. The customer must agree to receive our communications electronically. The consumer and Our Company will share information via email and website announcements. Customer acknowledges that any oral or electronic communication between the parties is equivalent to a written legal declaration for all intents and purposes.

Your Account

The client acknowledges and agrees that they are solely responsible for any and all activities that occur under their account or password, including but not limited to the security of their account and password and the restriction of access to their computer.

Merchandise Refund Requests

Since hekmatechnolgies.com is dedicated to providing superior customer service, we require that you notify us within seven days of receiving any damaged, incomplete, or defective shipments. Customers are required to send a picture of their order to their assigned project manager or contact our support team within three days of receiving their products. No refunds will be issued after the specified period, but please contact us if you have any issues; we strive for 100 percent customer satisfaction.

Refund Policy

To ensure your satisfaction, Martiantech.com grants you access to your account page, where you may request unlimited free revisions to your initial design brief.

In case there are duplicate charges as a result of processing errors, if your special design requirements are not met, or if your design order cannot be completed in accordance with the delivery policy, your entire design order payment will be refunded.

In case you are not satisfied with the work produced by the designers at Martiantech.com within five days of receiving your first set of drawings, you may request a refund. If you do not request a refund within five days of receiving your original drawings, it will be presumed that you are satisfied. All transactions of Specials and Combos are subject to the same return policy as single items.

The table below describes how your refund will be processed.

The following procedure will be used to handle all refund requests:

• If you request a refund prior to the delivery of your order, you will receive a full refund (less a 10% service and processing charge).
• If your refund request is submitted within 48 hours, you will receive 66% of your initial payment (less a 10% service and processing charge).
• If you request a refund within 48 to 120 hours of receiving your initial design, we will refund 33% of your payment (less a 10% service and processing fee).
• Once the original design has been delivered, we have a 120-hour no-refund policy; however, we encourage you to contact us if you have any issues.

You must inform the service personnel of your refund request. Martiantech.com reserves the right to approve or deny your request based on the severity of the violation of your user agreement in each individual instance. Obtaining a Refund and Procedures

If you want your refund request to be approved, you must satisfy the following conditions:

You may contact us via one of the following methods to request a refund and describe your problem:

• Call our Number at +971 56 968 5572
• Fill out the form at https://hekmatechnologies.com/#Form-wrapper
• Email us: hello@hekmatechnologies.com

If you pay an additional £100 for our RUSH DELIVERY service, you could receive your initial logo samples within 24 hours. If you have any concerns, please do not hesitate to contact our 24-hour assistance desk.

Account Area

The Account Area makes communication straightforward. It is your responsibility to check the account section if the designer has any questions, concerns, or additional instructions for you. Insufficient grounds exist for a refund if you do not routinely access or utilise the Account Area. However, if you have any concerns about how to use this section, you can always contact customer service for help.

Delivery Policy

On the date indicated on the Order Confirmation, all design order files are uploaded to the Account Area.

When a customer’s design order arrives in their account portion, they receive an email notification.

The date and time of design order delivery serve as the reference point for all refund and change policies.

As soon as the order is submitted, we provide the customer with a design order reference number so they can monitor its status and make any necessary adjustments.

All custom design orders are shipped within two to three business days of purchase.

Revision Policy

Our policy on revisions is unconditional. As long as the fundamental concept remains the same, we are delighted to make as many gratis modifications as necessary for our clients. Expect a turnaround time of 48 hours for any modifications.

Applicable Law

You agree to comply with all applicable laws (including, but not limited to, any export controls) and any other restrictions specified in any written or on-screen notice from Martiantech regarding your use of the Service.

Disputes

Disputes If a consumer encounters a problem while using the company’s website or after making a purchase, they should contact the Department of Problem Handling.

Site Policies, Modification & Severability

We respectfully request that you review all of the posted regulations, including the price rule, on our website. These rules also apply when a user navigates our website. The Company reserves the right to modify the website’s terms and conditions at any time. If any provision of this Agreement is deemed invalid, void, or unenforceable for any reason, the remaining provisions shall remain in full force and effect.

Means of Reaching the Company:

From the time of purchase through the delivery procedure and order completion, all communications follow one of the following routes: Chat

• E-mail
• Customer Service Call Center:

Other than these methods of communication, none are valid.

Bill of Rights
Safe Shopping:

When a consumer makes a purchase on our website, they will join the ranks of countless others who have made similar purchases without having their personal information or credit card details compromised. If ordering by phone is more convenient for the consumer, that option is available.

No Obligation:

Our email and other personal notification services are free of charge and are not contingent on the consumer making a purchase.

Unsubscribing:

Our customers have complete control over our personal notification services at all times and may opt out at any time. You can make any necessary subscription modifications in the My Account section of our website.

Updates:

Our Client Services team may email clients about upcoming website updates, new services, and special offers that we believe will be of interest to them. The “My Account” section of our website allows customers who do not receive them to modify their preferences.

Note: It is essential to keep in mind that using a stolen credit card is a severe offence. We collaborate closely to prevent cybercrime and report any suspicious or fraudulent orders to the relevant federal and state authorities.

Third Party Terms of Use

Some elements of our offerings may utilise resources provided by our partners and suppliers. Some of these service providers and business partners require consumers of their services to accept our terms of service. This section details additional provisions that may apply to the features discussed below, as outlined by third-party suppliers and business partners. By utilising these features, you agree to the following terms and conditions. These agreements with third parties are subject to modification at any time, per the parameters of the applicable agreement.

DEFINE

Our objectives are the means by which we realize our desires. Communication is the cornerstone of the standard operating procedure for any new endeavor.

DESIGN

The design considers both aesthetic appeal and functionality. As a result of the design, the company’s objectives are more closely aligned.

DEVELOP

Due to the diligent efforts of our design and development team, our website functions flawlessly on all devices. The team modifies its produce to satisfy the requirements of its customers.

LAUNCH

To make the aspirations of our clients a reality, we implement the optimal strategy on their behalf.