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Terms & Conditions

Site Contents Usage

You have no obligation to even visit our website. Our Terms of Service and this notice regulate any inquiries about your privacy. Included are damage limits, dispute arbitration, and state laws that apply. If the client has any questions regarding the privacy statement, they must contact us immediately. Our support staff is always eager to assist our customers.

Since we reserve the right to make alterations at any time, customers should review our policies before making a purchase from our website.

The company collects both technical efficacy data (such as connection and page download times) and navigational data (such as where visitors navigate on our website). Using this information, we can determine which areas of our website are the most common among visitors. This enables us to serve our consumers better.

Use of this website and its content is restricted to non-commercial, personal purposes only. The client is only permitted to use the Content and any downloaded items for personal, non-commercial purposes. The client will not acquire title to or ownership of any downloaded or copied materials or software. The customer may not reproduce, disseminate, publish, transmit, distribute, exhibit, modify, or create derivative works based on any portion of the website or its content, except as expressly permitted above.

Testimonials

All comments, suggestions, ideas, and other submissions (collectively, 'Comments') disclosed, made, or given to Our Company on or through this Site or in connection with your use of this Site shall be and remain Our Company's property.

The Company will have the unrestricted right to use the Comments for any purpose, commercial or otherwise, and will be the sole and exclusive proprietor of all rights, titles, and interests associated with the Comments. The Company is not required to maintain the confidentiality of user feedback, compensate consumers for user feedback, or respond to user feedback.

Projects will be archived after 60 days of inactivity. Additionally, the company may utilise client endorsements and branded content across additional virtual and physical channels.

Reactivation Of Archived Projects

All project-related files will be archived and removed without further notice after 60 days of inactivity. This provision applies to every service offered by Martian Technology. Customers whose services have been suspended or terminated are strongly encouraged to contact their allotted account managers in order to reinstate their accounts. As an activation fee, Martian Technology may charge up to 20% of the total project cost.

Electronic Communications

When a customer visits our website or sends an email to a representative of our company, an electronic connection is established. The customer must agree to receive our communications electronically. Customer acknowledges that any oral or electronic communication between the parties is equivalent to a written legal declaration for all intents and purposes.

Your Account

The client acknowledges and agrees that they are solely responsible for any and all activities that occur under their account or password, including but not limited to the security of their account and password and the restriction of access to their computer.

Merchandise Refund Requests

Notify us within seven days of receiving any damaged, incomplete, or defective shipments. Customers are required to send a picture of their order to their assigned project manager or contact our support team within three days of receiving their products. No refunds will be issued after the specified period.

Refund Policy

Martiantech.com grants access to your account page, where you may request unlimited free revisions to your initial design brief. In case of duplicate charges or if your order cannot be completed, a refund will be processed according to the following:

  • Full refund (less 10% service fee) if requested before delivery.
  • 66% refund (less 10% fee) if requested within 48 hours.
  • 33% refund (less 10% fee) if requested within 48–120 hours of receiving the design.
  • No refund after 120 hours of receiving the initial design set.

Refund requests must be communicated to our support staff and are subject to approval based on the severity of the violation of the user agreement.

Account Area

The Account Area makes communication straightforward. It is your responsibility to check the account section if the designer has any questions or instructions for you. Insufficient grounds exist for a refund if you do not routinely access or utilise the Account Area.

Delivery Policy

All design order files are uploaded to the Account Area on the date indicated in the Order Confirmation, with email notifications sent to customers. Custom design orders are shipped within two to three business days of purchase.

Revision Policy

We offer unlimited free modifications as long as the fundamental concept remains the same. Expect a 48-hour turnaround time for revisions.

Applicable Law & Disputes

You agree to comply with all applicable laws (including export controls) when using the Service. If a consumer encounters a problem, they should contact the Department of Problem Handling.

Site Policies, Modification & Severability

The Company reserves the right to modify the website's terms and conditions at any time. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Means of Reaching the Company

  • Chat
  • Email
  • Customer Service Call Center

Bill of Rights

Customers can shop safely with no obligation to purchase. All personal notification services are free and can be unsubscribed at any time. Using a stolen credit card is a severe offence and will be reported to authorities.

Third Party Terms of Use

Some features use resources from partners and suppliers that may require acceptance of their terms. By using these features, you agree to the applicable third-party terms, which may change at any time.

Define - Design - Develop - Launch

Define: Communication is the cornerstone of every new endeavor.

Design: Balances aesthetic appeal with functionality to meet company objectives.

Develop: Our team ensures the website functions flawlessly across all devices.

Launch: We implement the optimal strategy to bring clients' aspirations to reality.